Website calmo.com.br — English version
Privacy Policy and Cookie Notice
Last updated: October 13, 2026.
Clause 1Who we are
1.1. The website calmo.com.br, available in Portuguese and English, is operated by Serenitech Tecnologia do Brasil Ltda. (SERENITECH), a Brazilian limited liability company enrolled with the National Register of Legal Entities (CNPJ) under No. 17.206.237/0001-26, with registered office at Avenida Luiz Boiteux Piazza, 230001, nº 1302, Espaço Comercial 212, Bloco A, 2º andar, Canasvieiras, Florianópolis, State of Santa Catarina, Brazil, ZIP 88.056-000, owner of the CALMO brand and services, and controller of the personal data processed through this website (“CALMO”, “we”, “us”).
1.2. This Policy explains, under Brazilian Law No. 13,709/2018 (General Data Protection Law – LGPD), which data we collect on the website, why we use it, with whom we share it and how you can exercise your rights. It does not apply to data processed in our clients' projects and Data Center, which are governed by the agreements entered into with them.
Clause 2Data we collect
2.1. Contact form. Name, e-mail address, telephone number, company, position, professional profile (for example, lawyer, accountant or auditor) and the content of the message you send us.
2.2. Browsing data. IP address, date and time of access, pages visited, browser and device type, recorded automatically by the server for security and website operation purposes.
2.3. Please do not include sensitive personal data in the form, nor third-party information that is not necessary for the contact.
Clause 3Purposes and legal bases
| Purpose | Data | Legal basis (LGPD) |
|---|---|---|
| Responding to your enquiry and presenting our services or our Partner program | Contact form | Preliminary procedures to a contract at the data subject's request (art. 7, V) and legitimate interest (art. 7, IX) |
| Replying by e-mail or telephone, as you indicate | Name, e-mail, phone | Preliminary procedures (art. 7, V) |
| Reviewing requests for access to the reserved Partner area and managing credentials and access | Identification, professional registration, organization data, credentials and access logs | Preliminary procedures and performance of contract (art. 7, V) and legitimate interest (art. 7, IX) |
| Ensuring website security and preventing fraud and abuse | Browsing data | Legitimate interest (art. 7, IX) and compliance with a legal obligation (art. 7, II; Law No. 12,965/2014, art. 15) |
| Exercising rights in judicial, administrative or arbitral proceedings | Data required for the matter | Regular exercise of rights (art. 7, VI) |
3.1. We do not use contact form data to send marketing communications without your consent, we do not sell personal data, and we do not make solely automated decisions affecting your interests based on such data.
Clause 4Sharing
4.1. Your data may be shared only to the extent necessary with:
- hosting, cloud computing and e-mail providers that operate the website and our mailbox;
- companies of the SERENITECH economic group, for the same purposes;
- CALMO Partners (independent auditors, law firms and accounting firms), only when you expressly request or authorize the referral of your contact;
- public authorities, when required by law or court order.
4.2. Some of these providers may store or process data outside Brazil. In such cases, the transfer complies with article 33 of the LGPD, with appropriate contractual safeguards.
Clause 5Retention
5.1. Contact form data is retained for up to 24 (twenty-four) months from the last contact, unless a contractual relationship is established, in which case the contractual periods apply. Website access logs are retained for 6 (six) months (Law No. 12,965/2014, art. 15). Longer periods may apply for the regular exercise of rights or where required by law.
Clause 6Security
6.1. We adopt technical and administrative measures to protect your data, such as encrypted connections (HTTPS), restricted access control and logging of operations. No system is entirely immune to incidents; should a relevant incident occur, we will take the measures required by the LGPD.
Clause 7Your rights
7.1. You may, at any time and free of charge, request: confirmation of the existence of processing; access to the data; correction of incomplete, inaccurate or outdated data; anonymization, blocking or deletion of unnecessary or excessive data; portability; information on sharing; withdrawal of consent, where applicable; and objection to processing based on legitimate interest (LGPD, art. 18).
7.2. To exercise your rights, write to privacidade@calmo.com.br. We may request information to confirm your identity and will respond within the legal deadline. You may also lodge a complaint with the Brazilian National Data Protection Authority (ANPD).
Clause 8Data Protection Officer
8.1. CALMO's Data Protection Officer (encarregado) is Rodrigo Nunes Füchter, who can be contacted at privacidade@calmo.com.br. For commercial matters and the contact form, please use contato@calmo.com.br.
Clause 9Cookie notice
9.1. Cookies are small files stored in your browser. The website calmo.com.br uses:
| Category | Purpose | Duration | Consent |
|---|---|---|---|
| Strictly necessary | Website operation, security, protection of the form against automated submissions and recording of your cookie choice and of the theme (light or dark) | Session to 12 months | Not required (necessary for the requested service) |
| Audience measurement | Not currently used. If adopted, aggregated visit statistics only, without personal identification and not used for advertising | Up to 12 months | Only with your permission in the cookie notice |
9.2. We do not use behavioral advertising cookies or social media tracking cookies. The website currently uses only strictly necessary cookies and local storage; should audience measurement cookies be adopted, they will only be activated after your permission in the notice displayed on your visit. You may review the notice at any time through the “Cookie preferences” link in the website footer, or delete cookies in your browser settings.
Clause 10Changes and language versions
10.1. This Policy may be updated to reflect changes to the website or to the law. The current version will always be available on this page, with the date of the last update.
10.2. This Policy is a translation of the Portuguese version (Política de Privacidade e Aviso de Cookies). In case of any discrepancy, the Portuguese version shall prevail.